Create a clear product offer
Present the product, images, price and available options on your website. Explain what the customer receives and how collection or delivery works before they buy.
Products & commerce
Sell products with the customer and order connected.
Sell merchandise and additional products through your Marnie-powered website, with purchases connected to the same customer relationship.
OrdersMN-2042
Coastal canvas toteNatural · 1 item€28
Maya PatelPaid
- 01
Present
Products, options and prices
- 02
Purchase
Items and payment
- 03
Connect
The customer and order
- 04
Prepare
Collection or delivery details
In a real operating workflow
A camp tote has its own order and collection details.
Maya buys a tote from the camp shop. Your team needs the item, option, quantity, payment and fulfilment instruction. Keeping the order with the customer means the purchase is useful to the reception team and remains part of the wider customer record.
- Product
- Example recordCoastal canvas tote · natural
- Quantity and price
- Example record1 × €28
- Payment
- Example recordReceived
- Fulfilment
- Example recordCollection at camp reception
- Customer
- Example recordMaya Patel · booking and order history
A physical product order and a trip add-on are different jobs. Keep fulfilment clear for each.
How it works
Set it up for the way you operate.
Keep the purchase with the customer
Record the items, quantities and payment against the order. Connect the buyer to their customer profile so the team has the purchase context alongside their relationship with the business.
Prepare the order for fulfilment
Review the products and options purchased, check the agreed collection or delivery details and give the responsible team a clear order list. Keep order preparation distinct from trip capacity and guest readiness.
Marnie connects the routine steps
When an order is placed
Connect the item, selected option, quantity and payment record to the customer.
For fulfilment
Keep the delivery or collection details with the order your team needs to prepare.
Your team stays in control
Your product offer
Prepare product descriptions, options, pricing and the fulfilment arrangement.
Delivery and collection
Prepare the item and complete the practical handover to the customer.
For the guest
What the guest sees.
Customers can see the product and options, understand the price and receive a clear record of their purchase. A returning guest does not have to explain their relationship with the business again.
For your team
What your team sees.
Your team can review a customer’s orders alongside their booking history, find the purchased variant and quantity, and coordinate the next fulfilment step with the relevant person.
Part of the same operation
What happens around this step?
- Websites & booking experiences
Use a hosted booking page, an embedded journey or a custom booking website, with the guest’s choices connected to Marnie.
↗ - Extras & upgrades
Offer useful additions during booking and carry the details into the service lists your team and partners need.
↗ - Payments & revenue visibility
Review booking value, collected payments, outstanding balances and capacity across departures and locations.
↗
Questions, answered
Practical questions about products & commerce
Is a product order the same as a trip booking?
No. A product order records purchased items and fulfilment details. It does not occupy a room or a place on a departure.
How is this different from booking extras?
Use booking extras for services such as transfers, rentals or additional sessions attached to a trip. Use product orders for merchandise and other items sold through your website.
Can returning guests buy from the website?
Yes. Product purchases connect to the customer relationship, including guests who have already travelled with you.
Show us how
your business works.
We’ll show you how Marnie brings your bookings,
guests and team together.