Capture specific interest
Let guests join the list for a full departure and record their party size and accommodation preference. Keep the enquiry connected to the experience.
Waitlists
Offer cancelled places to the right guests.
Keep interested guests connected to the dates and accommodation they want, then offer a place when the right space becomes available.
Guest interestPortugal Surf Week
S+Sam + RileyNew
Interest14–21 June · Private twin · 2 guests
- 01
Join
Date and party preference
- 02
Match
Review available places
- 03
Invite
Send the booking route
- 04
Confirm
Guest books and pays
In a real operating workflow
A twin room opens. Find the party that can use it.
The 14 June surf week was full. A cancellation releases a twin room for two people. Your waiting list shows both solo guests seeking shared beds and a pair looking for a private twin, so the team can make an informed invitation.
- Sam + Riley
- Party preference2 guests · private twin
- Next actionReview and invite to book
- Alex
- Party preference1 guest · shared bed
- Next actionKeep request for a suitable opening
- Next departure
- Party preference21 June · places available
- Next actionOffer an alternative date
A waitlist request records interest. It does not reserve inventory or take payment.
How it works
Set it up for the way you operate.
Review newly available space
Check a cancellation or capacity change against the requests waiting for that date. See who could use the space without combing through inboxes.
Invite a real booking
Send the guest back to the booking flow to choose and pay. If the date no longer works, help them consider another departure with the relevant context at hand.
Marnie connects the routine steps
When interest is recorded
Keep the requested date, party and accommodation preference together.
When the guest books
Use the normal booking process to check the current options and confirm the reservation.
Your team stays in control
Who to invite
Review the actual space and the waiting parties before making an offer.
How to handle alternatives
Suggest another date or accommodation option when it better fits the guest’s request.
For the guest
What the guest sees.
Guests have a clear way to express interest. Joining a waitlist does not take payment or imply that a place is reserved.
For your team
What your team sees.
Your team has an organised list of interested parties and their preferences, with the booking and capacity information needed to act.
Part of the same operation
What happens around this step?
- Rooms & packages
Offer private rooms, shared beds and packages with clear inclusions. Connect what the guest books to capacity and the host’s rooming list.
↗ - Trips & departures
Keep dates, capacity, guest lists and preparation connected across your trips and locations.
↗ - Communications & automations
Automate confirmations, preparation requests, payment reminders and trip follow-ups around the guest’s booking and departure.
↗
Questions, answered
Practical questions about waitlists
Does joining reserve a place?
No. The waitlist records interest. A place is confirmed through the booking process.
Can we suggest a different departure?
Yes. Use the guest’s preferences to offer another suitable date rather than start the conversation again.
Show us how
your business works.
We’ll show you how Marnie brings your bookings,
guests and team together.