Keep guests informed from booking to arrival.
Build confirmations, preparation requests, payment reminders and joining instructions around real booking events and trip dates. Keep your voice and give every message a useful next step.
How the work stays connected.
- 01
Start with the event
Booking confirmation, due date or days before arrival.
- 02
Use the guest’s context
Name, departure, payment state and relevant guest link.
- 03
Make the next step clear
Pay, complete a requirement or open the trip information.
The message should follow the guest’s next task.
After booking, send the confirmation and private guest link. Before arranging transfers, request travel details. Before a balance is due, check whether it remains unpaid. Just before arrival, send the current itinerary and meeting point.
- Booking confirmed
- MessageYou’re booked for Portugal
- Useful next actionReview booking + open guest link
- 21 days before arrival
- MessagePrepare for your surf week
- Useful next actionComplete relevant forms + documents
- 7 days before balance is due
- MessageYour next payment
- Useful next actionPay only if an amount remains due
- 3 days before arrival
- MessageYour arrival and week ahead
- Useful next actionOpen meeting point + itinerary
Example sequence. Your copy, sending identity and timing are configured for your operation.
The tools for this part of the business.
For the guest.
Guests hear from your business with relevant information and a clear route to the task or resource. Payment and preparation requests use their booking context.
For the people running the trip.
Your team can prepare the sequence, reuse the suitable messages and handle the replies or exceptions that need a person.
Start with your actual operating model.
Setup and the agreed website integration are included. We work through the details with your team before guests use the flow.
- Sending identity
- Branded messages in your voice.
- Triggers and conditions
- Booking events, trip dates and outstanding tasks.
- Guest links
- The relevant booking, payment, preparation or itinerary destination.
From a surf camp website to the host’s arrival plan.
Follow a new multi-destination surf camp through the connected booking, payment, preparation and operating journey.
Explore the surf camp project
Show us how
your business works.
We’ll show you how Marnie brings your bookings,
guests and team together.