Prepare every guest before they arrive.
Collect individual participant information, signed documents and travel details. Give guests one private place to prepare, and give your team a clear view of what is missing.
| Guest | Profile | Waiver |
|---|---|---|
| MPMaya Patel | Incomplete | Signed |
| LMLeo Morgan | Complete | Required |
How the work stays connected.
- 01
Create participant records
Keep each guest separate from the lead contact and payer.
- 02
Collect what the trip needs
Relevant intake, documents, travel details and payment.
- 03
Prepare the people delivering it
Use answers in rooming, pickup, coaching and host briefings.
One reservation can contain several guests with different tasks.
Maya made the booking for herself and Leo. Both need to provide their own information and sign the activity waiver. A paid booking does not mean either participant is ready for arrival.
- Maya Patel
- PaymentComplete
- WaiverComplete
- Travel detailsArrival time missing
- Leo Morgan
- PaymentComplete
- WaiverSignature needed
- Travel detailsComplete
- Alex Rivera
- PaymentComplete
- WaiverComplete
- Travel detailsComplete
Illustrative guest records. Readiness follows your requirements for this departure.
The tools for this part of the business.
Guest intake forms
Collect ability levels, dietary requirements, travel details and emergency contacts, then make the relevant answers useful to hosts, guides and partners.
See the workflow and examples ↗Digital waivers
Share activity documents, collect signatures and keep the signed version with the guest’s departure record.
See the workflow and examples ↗Guest preparation
Bring forms, waivers, payments and travel details into one preparation view for every departure.
See the workflow and examples ↗Guest portal
Give guests a place to check their booking, make payments, complete preparation and open their itinerary.
See the workflow and examples ↗For the guest.
Each guest can see their remaining tasks and useful trip information through the private guest link, with clear instructions about what to complete.
For the people running the trip.
Your team reviews missing requirements by guest and departure, then uses completed information in practical operating lists rather than copying it out of forms.
Start with your actual operating model.
Setup and the agreed website integration are included. We work through the details with your team before guests use the flow.
- Requirements
- Questions and documents suited to each experience.
- Timing
- Preparation deadlines and reminders around the trip date.
- Access
- Relevant details for hosts, instructors and service partners.
From a surf camp website to the host’s arrival plan.
Follow a new multi-destination surf camp through the connected booking, payment, preparation and operating journey.
Explore the surf camp project
Show us how
your business works.
We’ll show you how Marnie brings your bookings,
guests and team together.