Ask for the right experience
Use custom questions for the trip, package or service. Ask a transfer guest for pickup details and a workshop participant about equipment they are bringing.
Guest intake forms
Collect the guest details your operation needs.
Collect ability levels, dietary requirements, travel details and emergency contacts, then make the relevant answers useful to hosts, guides and partners.
Arrival & trip details
Flight numberTP1023
Dietary requirementsVegetarian
Surf experienceBeginner
- 01
Choose
Questions for the trip
- 02
Request
Each guest’s details
- 03
Review
Completion and exceptions
- 04
Use
Host and service lists
In a real operating workflow
One form. Useful information for three different teams.
A surf guest supplies their ability level, dietary requirements and arrival details. The coach uses the ability level to prepare a group. The house team prepares meals. The transfer partner prepares a pickup. Those answers belong to the participant and departure.
- Surf level · beginner
- Used forCoaching group + equipment
- Shared withSurf coach
- Dietary needs · vegetarian
- Used forMeal preparation
- Shared withHouse team
- Arrival · 14 June, 14:30
- Used forPickup manifest
- Shared withTransfer partner
Collect each participant’s answers, including guests who did not make the original booking.
How it works
Set it up for the way you operate.
Collect details for every participant
Separate the person paying from the people travelling. Track each guest’s completion so one lead contact does not hide missing participant information.
Use answers in practical views
Bring relevant information into guest lists, rooming lists, activity groups and host pages. Limit access to personal details to the people who need them.
Marnie connects the routine steps
After a booking
Connect relevant intake requirements to the guest’s preparation and private booking page.
As answers arrive
Keep them with the participant so they can inform guest lists, arrival plans and host briefings.
Your team stays in control
What to ask
Choose the questions for the experience and the services selected; avoid a catch-all form for unrelated trips.
Who needs the answers
Share relevant operating details with the people responsible for that part of the trip.
For the guest
What the guest sees.
Guests receive a clear set of questions and can return through their private link before arrival, without repeating answers in multiple emails.
For your team
What your team sees.
Your team sees incomplete forms and can use completed answers in the handover. Dietary counts, pickup times and ability groups are available alongside the departure.
Part of the same operation
What happens around this step?
- Guest preparation
Bring forms, waivers, payments and travel details into one preparation view for every departure.
↗ - Rooms & arrivals
Bring pickup times, room assignments and practical guest requirements into the handover your hosts actually use.
↗ - Teams & hosts
Share itineraries, relevant guest details, rooms, arrivals and responsibilities with the people delivering the experience.
↗
Questions, answered
Practical questions about guest intake forms
Can we ask different questions for different trips?
Yes. Match questions to the experience and services rather than send every guest one long generic form.
Who sees sensitive information?
Set access around responsibilities and collect only what is needed. Health or emergency details should be limited to the relevant people.
Show us how
your business works.
We’ll show you how Marnie brings your bookings,
guests and team together.