Build around triggers and timing
Use booking events, payment due dates and days before arrival to organise your sequence. Keep preparation, payment and post-trip messages in the same plan.
Communications & automations
Send guest messages around the booking and trip.
Automate confirmations, preparation requests, payment reminders and trip follow-ups around the guest’s booking and departure.
Automations
Pre-arrival guideScheduled relative to arrival
- 01
Trigger
Booking or trip date
- 02
Personalise
Guest and departure details
- 03
Check
Relevant conditions
- 04
Deliver
A clear next action
In a real operating workflow
A useful sequence from confirmation to arrival.
A guest who books six months ahead needs different communication from someone joining next week. Build messages around the booking event, payment schedule and departure date. Direct each guest to their current booking, preparation or itinerary.
- Booking confirmed
- MessageYou’re booked for Portugal
- Useful next actionReview booking + open guest link
- 21 days before arrival
- MessagePrepare for your surf week
- Useful next actionComplete relevant forms + documents
- 7 days before balance is due
- MessageYour next payment
- Useful next actionPay only if an amount remains due
- 3 days before arrival
- MessageYour arrival and week ahead
- Useful next actionOpen meeting point + itinerary
Example sequence. Your copy, sending identity and timing are configured for your operation.
How it works
Set it up for the way you operate.
Use the details already in Marnie
Add the guest’s name, trip dates, payment step and relevant guest link. Direct people to their itinerary and resources instead of attaching another version of a document.
Keep the team in the conversation
Send internal notifications when an application needs review or a departure needs attention. Give hosts practical information without forwarding private guest conversations to everyone.
Marnie connects the routine steps
When the event or date is reached
Use booking and trip details to deliver the message with the relevant guest link.
When a condition changes
Use payment or preparation state to keep task reminders relevant.
Your team stays in control
Your voice and sequence
Write the messages, choose timing and prepare different sequences where experiences need different preparation.
Human conversations
Reply to questions and handle exceptions with the booking context already available.
For the guest
What the guest sees.
Guests hear from your business in your voice, with messages that explain the next step and point to the right booking or trip information.
For your team
What your team sees.
Your team can see the sequence, adjust messages for an experience and handle the conversations that need a person. Reusable copy makes a new departure easier to prepare.
Part of the same operation
What happens around this step?
- Payment reminders
Use the actual amount due and the booking’s payment schedule to send useful reminders without drafting every email yourself.
↗ - Guest preparation
Bring forms, waivers, payments and travel details into one preparation view for every departure.
↗ - Shareable itineraries
Create a dedicated experience page for guests, hosts, guides and trip leaders, with the schedule and information each person needs.
↗
Questions, answered
Practical questions about communications & automations
Can we customise the messages?
Yes. Prepare your own copy and sending identity, with different sequences for experiences that need different preparation.
Can a paid guest skip a balance reminder?
Yes. Payment reminders use the outstanding payment state. Preparation messages can also focus on incomplete requirements.
Show us how
your business works.
We’ll show you how Marnie brings your bookings,
guests and team together.