Keep meaningful booking selections
Retain the departure and choices needed to resume the journey when contact details and permission are available.
Booking recovery
Help guests return to an unfinished booking.
Reconnect guests with the departure, accommodation and extras they selected, using a relevant follow-up and a clear route back.
Abandoned carts
MPMaya PatelRecovery scheduled
Portugal Surf WeekOcean Twin · 14–21 June- 01
Select
Trip, stay and extras
- 02
Pause
Booking left unfinished
- 03
Follow up
Permitted recovery message
- 04
Resume
Recheck and reserve
In a real operating workflow
Return to the selected trip without rebuilding the booking.
Maya chooses a surf week, a twin room and a transfer, then leaves before paying. Where contact details and permission are available, a relevant follow-up gives her a route back to those selections. The booking checks availability again before she commits.
- Selected
- What happens14 June · Ocean twin · airport transfer
- Not reserved
- What happensNo confirmed booking or occupied capacity
- Follow-up
- What happensPermitted message with a recovery link
- Return
- What happensReview current availability and price before payment
Saved choices are a starting point for checkout. They are not a held place or collected revenue.
How it works
Set it up for the way you operate.
Send a focused follow-up
Use a branded message and recovery link. Keep the wording about the selected trip and next step, with contact preferences respected.
Recheck before confirmation
A saved cart is not held inventory. Check the current price and availability when the guest returns and show any changes before payment.
Marnie connects the routine steps
When recovery is appropriate
Connect the follow-up to the saved selection and a route back to the booking journey.
When the guest returns
Check the current booking options, price and availability before confirmation.
Your team stays in control
Contact preferences
Use recovery only with usable contact information and the appropriate permission.
Message and timing
Choose helpful copy and a suitable follow-up window for your booking journey.
For the guest
What the guest sees.
Guests can return to a familiar booking journey and review the latest options before committing.
For your team
What your team sees.
Your team sees the interest behind an unfinished booking and can distinguish it from confirmed capacity and collected revenue.
Part of the same operation
What happens around this step?
- Online booking
Let guests choose the departure, stay and extras, then reserve with a deposit or full payment. Every choice carries through to the people running the trip.
↗ - Communications & automations
Automate confirmations, preparation requests, payment reminders and trip follow-ups around the guest’s booking and departure.
↗ - Payments & revenue visibility
Review booking value, collected payments, outstanding balances and capacity across departures and locations.
↗
Questions, answered
Practical questions about booking recovery
Will a saved cart hold capacity?
No. Availability is checked again when the guest resumes, before they confirm.
Does every abandoned visit receive an email?
No. Recovery requires usable contact details and the appropriate permission. Anonymous browsing is not a contact list.
Show us how
your business works.
We’ll show you how Marnie brings your bookings,
guests and team together.